What we offer

PATTERSONS offer wider geographical coverage than any other insurance builder in Australia.
Pattersons maintains state offices in the capital cities of Sydney, Brisbane, Melbourne, Adelaide & Hobart supported by our regional branches in Newcastle, Wollongong, Bendigo, Geelong, Frankston, Warrigal, and the Sunshine & Goldcoast. Introduced late 2003 is our custom developed computer operational system that monitors responses, service and standards locally and nationally. The package provides everyone with the surety every claim and policy holder is handled in accordance with our service levels where ever or what ever it’s type.

Features of this package include;

• Client request/lodgement capabilities
• Monitoring of our response times.
• Staff notification of any call or action that has not been completed in the set time frames.
• It requires staff to contact policy holders within 1 hour of receiving any instruction.
• Ensures that job records are updated by staff weekly (minimum)
• Automatic weekly updates to assessors/insurers are sent on a weekly basis.
• Web access facilitates real time monitoring of Pattersons building claims.
• Monitors types of claims, our estimators and client information.
• Builds and e-mails daily to branch, state & executive managers a report outlining any quote greater than 72 hours old along with activity in each branch.
• Allows trades to log-in and update jobs daily

Pattersons have formulated a package that eliminates the possibility of people overlooking the fundamental requirements of good customer service such as contacting a client or updating insurers etc guaranteeing uncompromised service in any location.
• PATTERSONS have a national 1300 telephone and facsimile number service streamlining the process for quotes, reports, secures or immediate repairs. This 1300 number ensure clients in remote or regional areas only pay local call cost when contacting us .
• Pattersons provide on site inspections for all quotes with a guaranteed 72 hour turnaround.
• PATTERSONS utilise integrated computer systems to manage and monitor every aspect of every job. This facilitates the professional and highly regarded service levels that we have earned over the company’s history.

These systems and policies have proven to be beneficial to insurance companies with centralised claims departments.
After reading our reports and viewing the digital photographs of the inspection, insurance companies can quickly and accurately evaluate the situation thanks to the high quality of information provided.

PATTERSONS work within a strict procedure policy which is followed by management, office personnel and on site repairers ensuring the highest possible standards and service on every repair claim is achieved.
PATTERSONS have hand-selected all staff and have a controlled network of preferred suppliers to ensure every possible claim is handled efficiently. All staff are provided with induction training to ensure they have an understanding of the industry and issues that influence insurance companies and policy holders to ensure prompt job turnaround. Patterson’s have signed legal contracts with all trades which outline our required service standards.
PATTERSONS competitive pricing and rates ensures costs are kept to a minimum. Our trade and restoration concentrates on domestic and commercial works from under $500 to over $500,000. We employ multi skilled trade persons for smaller reinstatement’s and construction supervisors to manage larger works.
PATTERSONS staff wear clean attire and company approved dress when attending any site