Why choose PATTERSONS?
PATTERSONS are able to offer clients a service specialised to the industry that is far beyond even our closest competitor.
What makes us unique is:
• Our extensive coverage of NSW, VIC, QLD, SA & TAS.
• Our ability to support areas with interstate resources during catastrophes
• Our Nationally linked operational system of which:
• Our state of the art client access system enabling
file managers live access into Pattersons to track, Insurers can log in and view repair progress
Monitors/manages quote submission timelines
Monitors/manages client contact
Monitors/manages trade contact
Monitors/manages repair life time
view or monitor repairs without having to lift the phone. This enables file
managers to be informed
pre calling a client or with a click of a button when an insured is on the
phone.
• The dedication and devotion of our management and staff to offer
only the best service available to
our customers
Information
PATTERSONS
offers an instant no charge quoting service in all states in conjunction
with a 24 hour callout
service. Detailed reports and digital photographs are provided to ensure
the repair quote reflects only the
eligible claimable items within the policy guidelines. Any cost plus works
are controlled and invoices fully
detailed with works description, dates and times.
PATTERSONS specialise in every aspect of
reinstatement the building policy covers, small or large. From fire,
water, storm, impact, forced entry damages, PATTERSONS have the experienced
staff, equipment and training
to ensure that best possible reinstatement service.
Technology
PATTERSONS believes in investing in the tools required to allow information to be quickly and easily stored, accessed and utilised. By constantly keeping up to date with the latest technologies available and investing in our own custom packages PATTERSONS is able to keep ahead of the competition with quick access to information and technically advanced systems that allow all staff and customers to benefit.
Quality Control
Jobs are overseen by our quality control personal that randomly inspect completed work. Whilst on site the insured is interviewed and the repair inspected to ensure the high quality and service standards set are maintained. Following, our office will provide us with an appraisal report of the claim process of which enables us to continually monitor and review our service standards. This high standard directly reflects upon the claims made to the insurance company by the policy holder, keeping customers happy therefore reinsuring.
